Abstract
The purpose of this study was to ascertain how social interaction contributes to the development of key communication skills in psychology students and to identify effective educational methods that help this process. The research methodology employed a systematic approach, allowing for an in-depth exploration of how social communications contribute to the development of interpersonal skills in future counselling psychologists. The study analysed the impact of various teaching approaches, such as case studies, group discussions, mentoring, and the use of digital tools, on the development of professional skills in future professionals. It was found that such communication elements as non-verbal cues, active listening, and emotional interaction are crucial for building effective interaction between a specialist and their clients. The findings showed that practice-oriented methods, such as role-playing and mentoring, greatly improved students’ ability to express empathy, manage emotional states, and resolve conflicts, which are fundamental to successful professional practice. The study also found that digital platforms, including simulation programmes and webinars, can considerably improve the effectiveness of the learning process, especially in a remote format. However, the maximum effect was achieved only when such tools were combined with conventional forms of training, such as mentoring and group exercises. The findings of this study emphasised the significance of an integrated approach to the training of future psychologists, where it is necessary to develop both emotional sensitivity and professional interaction skills. The practical significance of this study lies in the identification of effective educational approaches that contribute to the development of key interaction and communication skills in students preparing for professional activities in the field of psychological counselling
Keywords
emotional intelligence; active listening; empathy; professional interaction; emotional competence; professional growth
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